1.  Unless otherwise specified, service invoices are billed on the 1st of each month for the previous month of service and are due on the 15th. Service will be suspended if payment is 60 days past due. There is a $35 fee for each returned check. 

2.  Clients with basic or standard service packages are responsible for maintaining the water level in their pool. In order for the pool to properly filter, water levels should be at least half-way up the tile line at all times. 

3.  The homeowner is responsible for maintaining code compliance with the city on issues such as fencing and gates, backwash/waste lines and all other applicable safety issues.

4.  In the event of extreme weather conditions, your service may be modified or postponed. There may also be an additional clean-up charge for pools that require excessive debris/mud removal. 

5.  If in the event, we arrive on our regular scheduled day and we are not able to access the pool there will be no credit for this missed visit. We will do our best to reschedule your service but make no guarantee that we can accommodate the extra visit. 

6.  All equipment should be of appropriate size, operational, and ran on a regular schedule. Splendid Dolphin is not responsible for the maintenance or operation of the equipment. Although, we will do regular maintenance checks and inform you of any issues we find.

7.  Splendid Dolphin does not service or maintain automatic pool covers or their components (i.e.: vaults, tracks, motors, pumps, etc.) A cover specialist should be contacted for repairs, maintenance and/or cleaning.

8.  All pricing is subject to change, although notice will be given.

9.  Splendid Dolphin will not be held responsible for any mottling of plaster. Plaster is composed of natural materials, a certain amount of shading, mottling and color variation is to be expected over time. 

10.  Removal of calcium or lime scale build up from any surface of the pool, tile, or stone is not included in in any service package below the "Concierge" level but can be purchased as an additional service.

11.  Splendid Dolphin operates on a 48-week schedule. We are closed for business the week of Thanksgiving and the week of Christmas. The other two weeks are reserved for sick-days and/or unforeseen events if needed. We will give you as much notice as possible if these days are needed, otherwise you will get them as "free" service days.

12.  Service may be terminated at will by either party with no advance notice. Your invoice will be prorated for the service received that month.

13.  Although we take special care, Splendid Dolphin is not liable for any damage to vinyl liners. Due to natural folds and creases from installation, liners can be damaged from regular usage or normal cleaning procedures.